CUSTOMER INFORMATION

Buying Policy

Clear information to help you shop with confidence.

Paraná Lentes

Buying Policy

Please review the information below before placing your order. This policy explains the responsibilities associated with purchasing contact lenses, prescription products, payment, manufacturing, shipping, customs clearance, and delivery.

Contact Lens Customer Acknowledgment

By placing an order for contact lenses with Paraná Lentes, the customer confirms that at least one of the following statements applies:

1

I am replacing contact lenses to which I have already been properly fitted by an ophthalmologist or another qualified eye care professional. I understand the characteristics, prescription parameters, replacement schedule, and proper use of the lenses I am purchasing.

OR
2

This is my first purchase from Paraná Lentes, and I selected the lenses based on a valid prescription and fitting performed by an ophthalmologist or another qualified eye care professional. I have provided, or will provide, the necessary prescription and fitting information through Paraná Lentes’ official customer service channels.

Contact lens prescriptions and fittings are medical matters. Customers should not select lenses based solely on cosmetic appearance, another person’s prescription, or information obtained without professional eye care guidance.

◷

Prescription Lens Manufacturing Time

Certain prescription contact lenses are custom-made according to the specific prescription parameters selected by each customer. These products are not always available for immediate shipment.

Estimated manufacturing time
10–20 business days

The manufacturing period is separate from the shipping and delivery period. Shipping begins only after manufacturing has been completed and the product is ready for dispatch.

Example: if manufacturing takes 10 business days and the selected shipping method takes an additional 10 business days, the total estimated time will be approximately 20 business days.

Ordering and Payment

Before completing the purchase, customers must review the selected product, prescription parameters, quantities, delivery address, shipping method, and order total.

Available payment methods are displayed securely during checkout. An order is considered confirmed only after the payment has been successfully authorized.

If additional prescription or fitting information is required, Paraná Lentes may contact the customer before manufacturing or dispatching the order.

Shipping and Handling

Orders are delivered through the shipping service selected during checkout. Available carriers, shipping methods, prices, and estimated delivery times may vary depending on the destination country and the products included in the order.

FedEx Priority: estimated 2–15 days
FedEx Economy: estimated 3–20 business days
EMS: estimated 2–15 days
Low Priority: estimated 3–30 days

Delivery estimates begin after the order is ready for dispatch. Manufacturing time, product preparation time, weekends, public holidays, customs inspections, and carrier delays are not included unless expressly stated.

When tracking information is available, it will be sent to the email address provided with the order.

Customs Duties and Import Regulations

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. Unless expressly stated otherwise during checkout, these charges are the customer’s responsibility.

Import regulations vary by country. Customers are responsible for confirming whether the ordered products can be legally imported and whether additional documents, prescriptions, registrations, or authorizations are required.

Customs inspections may cause delays beyond the estimated delivery period. Paraná Lentes cannot control or accelerate procedures conducted by customs authorities.

Product Availability

Products marked as available for immediate delivery may be dispatched after payment approval and order processing. Products requiring special ordering or custom manufacturing will follow the availability information displayed on the product page.

If a product becomes unavailable after the order is placed, Paraná Lentes will contact the customer to present the available alternatives, which may include waiting for restocking, replacing the product, receiving store credit, or requesting a refund where applicable.

Eye Health and Safety Notice

Paraná Lentes supplies contact lenses for customers who have received appropriate professional guidance regarding lens selection, fitting, use, cleaning, replacement, and eye health.

Customers experiencing pain, redness, blurred vision, persistent discomfort, excessive tearing, sensitivity to light, or any other unusual symptom should discontinue lens use and consult an ophthalmologist or qualified eye care professional promptly.

Confirmation When Placing an Order

By completing a purchase with Paraná Lentes, the customer confirms that the information provided is accurate, that the selected contact lenses correspond to their professional fitting or valid prescription, and that they have read and understood the applicable manufacturing, shipping, customs, product availability, and safety information described in this Buying Policy.